Privacy Policy

Effective Date: July 1, 2026

NEXGEN Orthopedic Health & Wellness Privacy Policy

NEXGEN Orthopedic Health & Wellness (“NEXGEN,” “we,” “our,” or “us”) is committed to protecting the privacy and security of every visitor who uses our website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, submit forms, request appointments, communicate with us, or use our online services.

By accessing or using our website, you acknowledge that you have read and agreed to the practices described in this Privacy Policy.

Information We Collect

We may collect information that you voluntarily provide when you:

Request an appointment
Contact our office
Complete an online form
Subscribe to emails or newsletters
Register for an event or wellness program
Download educational materials
Participate in surveys or promotions

Information collected may include:

Name
Email address
Telephone number
Mailing address
Date of birth (when applicable)
Preferred office location
Insurance information submitted through online forms
Employer information (when voluntarily provided)
Any information you choose to include in your message or inquiry

Please do not submit sensitive medical information through general website contact forms.

Information Collected Automatically

Like many websites, we automatically collect certain technical information, including:

IP address
Browser type and version
Device type
Operating system
Pages viewed
Date and time of your visit
Referring website
Website usage statistics

This information helps us improve website performance, user experience, security, and analytics.

Cookies and Tracking Technologies

Our website may use cookies, pixels, and similar technologies to:

Remember your preferences
Improve website functionality
Analyze website traffic
Measure marketing effectiveness
Enhance your browsing experience

Most web browsers allow you to disable or manage cookies through your browser settings. Some website features may not function properly if cookies are disabled.

How We Use Your Information

We may use your information to:

Schedule and manage appointments
Respond to questions and requests
Provide customer support
Improve our website and services
Send appointment reminders
Communicate practice updates
Share educational content and wellness information
Inform you about services that may be of interest to you (where permitted by law)
Conduct internal reporting and quality improvement
Maintain website security and prevent fraud
Comply with legal and regulatory requirements

Text Messaging and Email Communications

If you provide your phone number or email address, you may receive communications regarding:

Appointment confirmations
Appointment reminders
Office notifications
Wellness updates
Educational information
Promotional offers (only where you have provided appropriate consent)

You may opt out of marketing emails at any time by using the unsubscribe link included in our emails.

You may opt out of SMS marketing messages by replying STOP to any text message. Opting out of marketing messages will not prevent us from sending important service-related communications regarding your appointments or care.

Message and data rates may apply depending on your mobile carrier.

Sharing Your Information

NEXGEN Orthopedic Health & Wellness does not sell your personal information.

We may share information only when necessary with trusted third parties, including:

Website hosting providers
Scheduling platforms
Electronic medical record providers
Customer service vendors
Marketing and communication service providers
Analytics providers
Payment processors (when applicable)

These providers are contractually required to protect your information and may only use it for the services they perform on our behalf.

We may also disclose information:

When required by law
To comply with court orders or legal processes
To protect the rights, property, or safety of NEXGEN, our patients, or others
To investigate suspected fraud or security incidents

HIPAA Notice

This website Privacy Policy applies only to information collected through our website.

Medical records and Protected Health Information (PHI) maintained by NEXGEN Orthopedic Health & Wellness are governed by the Health Insurance Portability and Accountability Act (HIPAA) and our separate Notice of Privacy Practices.

Information submitted through general website forms may not be considered Protected Health Information unless incorporated into your medical record.

Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, misuse, alteration, or destruction.

Although we take appropriate security measures, no method of internet transmission or electronic storage can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security.

Third-Party Websites

Our website may contain links to third-party websites for your convenience.

NEXGEN Orthopedic Health & Wellness is not responsible for the privacy practices, content, or security of external websites. We encourage you to review the privacy policies of any third-party websites you visit.

Children’s Privacy

Our website is not directed toward children under the age of 16.

We do not knowingly collect personal information from children through our website without appropriate parental or guardian consent.

Your Privacy Rights

Depending on your state of residence, you may have rights regarding your personal information, including the right to:

Request access to the information we maintain about you.
Request corrections to inaccurate information.
Request deletion of certain personal information where permitted by law.
Request information regarding how your personal information is used.
Opt out of certain marketing communications.

To exercise applicable privacy rights, please contact us using the information provided below.

California Privacy Rights

If you are a California resident, you may have additional rights under applicable California privacy laws, including the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).

NEXGEN Orthopedic Health & Wellness does not sell personal information as defined under applicable California law.

California residents may submit requests regarding their personal information by contacting us using the information below.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, legal requirements, or business practices.

The updated version will be posted on this page with a revised Effective Date. Continued use of our website after changes are posted constitutes your acceptance of the updated Privacy Policy.

Contact Us

If you have any questions regarding this Privacy Policy or our privacy practices, please contact:

NEXGEN Orthopedic Health & Wellness
Phone: (201) 483-6371
Patient Concierge: (201) 397-8432
Email: rtrivino@nexgenortho.com
Website: https://nexgenortho.com

Office Locations

Paramus, New Jersey
Livingston, New Jersey
North Bergen, New Jersey
Hartsdale, New York

We are committed to protecting your privacy while providing exceptional orthopedic and wellness care.

Terms & Conditions

Effective Date: July 1, 2026

Welcome to the NEXGEN Orthopedic Health & Wellness website (“Website”). By accessing or using this Website, you agree to comply with and be bound by these Terms & Conditions. If you do not agree with these terms, please do not use this Website.

1. Website Purpose

The information provided on this Website is intended for general informational and educational purposes only. The content is not intended to replace professional medical advice, diagnosis, or treatment.

Always seek the advice of your physician or other qualified healthcare provider regarding any medical condition or treatment options.

2. No Doctor-Patient Relationship

Use of this Website, including submitting forms, sending messages, downloading materials, or reviewing content, does not establish a physician-patient relationship with NEXGEN Orthopedic Health & Wellness or any of its providers.

A physician-patient relationship is formed only after the practice schedules and confirms your appointment.

3. Appointment Requests

Submitting an appointment request does not guarantee an appointment. Appointment dates and times remain subject to provider availability and confirmation by our staff.

In the event of a medical emergency, call 911 or proceed to the nearest emergency room immediately.

4. Website Content

All content on this Website, including text, graphics, images, logos, videos, designs, downloadable materials, and other content, is owned by or licensed to NEXGEN Orthopedic Health & Wellness and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, publish, transmit, or exploit any content without prior written permission.

5. User Conduct

You agree not to:

Use the Website for unlawful purposes.
Attempt unauthorized access to Website systems.
Upload malicious software or harmful code.
Interfere with Website operations.
Submit false or misleading information.

NEXGEN reserves the right to restrict access for violations of these Terms.

6. Third-Party Links

This Website may contain links to third-party websites. NEXGEN Orthopedic Health & Wellness is not responsible for the content, services, privacy practices, or accuracy of information provided on third-party websites.

7. Disclaimer of Warranties

The Website and its contents are provided “as is” and “as available” without warranties of any kind, express or implied.

NEXGEN Orthopedic Health & Wellness makes no representations regarding the accuracy, completeness, reliability, or availability of the Website.

8. Limitation of Liability

To the fullest extent permitted by law, NEXGEN Orthopedic Health & Wellness shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from the use of this Website.

9. Indemnification

You agree to indemnify and hold harmless NEXGEN Orthopedic Health & Wellness, its providers, employees, affiliates, and representatives from any claims arising from your use of the Website or violation of these Terms.

10. Changes to Terms

NEXGEN Orthopedic Health & Wellness reserves the right to modify these Terms & Conditions at any time. Changes become effective upon posting to the Website.

11. Governing Law

These Terms shall be governed by the laws of the State of New Jersey and New York without regard to conflict of law principles.

12. Contact Information

NEXGEN Orthopedic Health & Wellness
Phone: (201) 483-6371
Patient Concierge: (201) 397-8432
Website: nexgenortho.com

SMS Text Messaging Terms & Consent Policy

Effective Date: July 1, 2026

NEXGEN Orthopedic Health & Wellness offers SMS/text messaging services to provide appointment reminders, scheduling updates, patient communications, wellness information, and promotional messages when appropriate consent has been provided.

Consent to Receive Text Messages

By providing your mobile phone number and opting into SMS communications, you consent to receive text messages from NEXGEN Orthopedic Health & Wellness.

These messages may include:

Appointment reminders
Appointment confirmations
Scheduling updates
Patient service communications
Wellness and educational information
Marketing and promotional communications (where applicable)

Consent to receive text messages is not required as a condition of receiving medical care.

Message Frequency

Message frequency may vary based on your appointments, requests, and communication preferences.

Message and Data Rates

Standard message and data rates may apply according to your mobile carrier plan.

NEXGEN Orthopedic Health & Wellness is not responsible for carrier charges incurred by receiving or sending text messages.

Opting Out

You may opt out of SMS communications at any time by replying:

STOP

After opting out, you will receive a confirmation message and will no longer receive SMS communications unless you re-enroll.

Supported Carriers

SMS services are supported by most major U.S. mobile carriers; however, carrier participation may vary.

Privacy

Information collected through SMS communications is governed by our Privacy Policy.

Sharing of Information

No mobile information will be sold, rented, shared, transferred, or disclosed to third parties or affiliates for marketing or promotional purposes.

Information may only be shared with service providers necessary to facilitate messaging services, appointment scheduling, healthcare operations, or as otherwise required by law.

Service Availability

NEXGEN Orthopedic Health & Wellness does not guarantee uninterrupted delivery of SMS messages and is not responsible for delays or failures caused by carriers, network issues, or technical limitations.

Changes to SMS Terms

We reserve the right to modify these SMS Terms at any time. Updated terms will be posted on our Website:

Home

Contact Information

NEXGEN Orthopedic Health & Wellness
Phone: (201) 483-6371

HIPAA Notice of Privacy Practices

Notice of Privacy Practices

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN ACCESS THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

Effective Date: July 1, 2026

NEXGEN Orthopedic Health & Wellness is committed to protecting the privacy and confidentiality of your health information.

This Notice describes how we may use and disclose your Protected Health Information (“PHI”) and explains your rights regarding your health information under the Health Insurance Portability and Accountability Act (HIPAA).

Our Responsibilities

We are required by law to:

Maintain the privacy of your health information.
Provide you with this Notice of Privacy Practices.
Follow the terms currently in effect.
Notify affected individuals following a breach of unsecured protected health information when required by law.

Uses and Disclosures of Health Information

We may use and disclose your health information without your written authorization for the following purposes:

Treatment

We may use and share your information to coordinate and provide medical care.

Examples include:

Physician consultations
Referrals to specialists
Physical therapy coordination
Diagnostic imaging review
Laboratory services

Payment

We may use your information to obtain payment for healthcare services.

Examples include:

Insurance verification
Claims submission
Billing activities
Collections activities permitted by law

Healthcare Operations

We may use your information to support business and clinical operations.

Examples include:

Quality improvement
Staff training
Credentialing
Compliance monitoring
Patient satisfaction programs

Additional Uses and Disclosures

We may disclose information when required or permitted by law, including:

Public health activities
Health oversight agencies
Law enforcement requests
Court orders
Workers’ compensation claims
Organ and tissue donation programs
Threats to health or safety

Uses Requiring Authorization

Except as otherwise permitted by law, we will obtain your written authorization before:

Using information for marketing purposes
Selling protected health information
Disclosing psychotherapy notes

You may revoke an authorization at any time in writing.

Your Rights

You have the right to:

Access Your Records

Request copies of your medical records.

Request Corrections

Request amendments to information you believe is incomplete or inaccurate.

Request Confidential Communications

Ask that we contact you through alternative means or locations.

Request Restrictions

Request limitations on certain disclosures of your information.

Receive an Accounting of Disclosures

Request a list of certain disclosures made by the practice.

Receive a Paper Copy

Request a paper copy of this Notice at any time.

Filing a Complaint

If you believe your privacy rights have been violated, you may file a complaint without fear of retaliation.

Contact:
Privacy Officer
NEXGEN Orthopedic Health & Wellness
Phone: (201) 483-6371

You may also file a complaint with:

U.S. Department of Health and Human Services
Office for Civil Rights

Changes to This Notice

NEXGEN Orthopedic Health & Wellness reserves the right to revise this Notice and make revised provisions effective for all protected health information maintained by the practice.

Updated notices will be posted in our offices and on our website.

SMS Consent Disclosure

By providing your mobile phone number and opting in, you consent to receive text messages from NEXGEN Orthopedic Health & Wellness regarding appointment reminders, scheduling updates, patient care communications, account notifications, and, where you have provided separate consent, occasional promotional or wellness-related messages.

Message frequency may vary. Message and data rates may apply. Consent to receive text messages is not a condition of receiving medical treatment or services. You may opt out at any time by replying STOP.

NEXGEN Orthopedic Health & Wellness
Providing exceptional orthopedic and wellness care while protecting your privacy.